October 21 - 24, 2020

+ optional October 20 beginners day

Need Help?

Realism Live Support

We want to get you back to the event as quickly as possible, so we've created this quick guide to help if you're experiencing technical issues.

If you're still experiencing issues after working through this guide, please call us at (561) 327-6121 or start a live chat by clicking here!

Refresh the Page: If the video stops playing, or if you don't see it playing. First try refreshing the page in your browser using Command + R (Mac) or Control + R (Windows) on the keyboard.
Press Play: While our video should start playing automatically, some users may need to click the play button on the video player in order to get started.
Restart Your Device: Completely shutting down your device and powering it back on again solves 90% of technical problems our users encounter. Think of it as a power nap for your technology!
Update Your Browser: Our online events work best with the latest version of Chrome or Safari. Make sure you're all up to date, and then try accessing the online event again.
Try a Different Device: If all else fails, try logging into the online event from a different device such as an iPhone, iPad, or another computer.

Refresh the Page: If the video stops playing, or if you don't see it playing. First try refreshing the page in your browser using Command + R (Mac) or Control + R (Windows) on the keyboard.
Double Check Your Device Audio: Make sure that you can hear other sound on your device. It's possible that your headset or speakers came unplugged. Also, double check that your volume is turned up high enough.
Restart Your Device: Completely shutting down your device and powering it back on again solves 90% of technical problems our users encounter. Think of it as a power nap for your technology!
Update Your Browser: Our online events work best with the latest version of Chrome or Safari. Make sure you're all up to date, and then try accessing the online event again.
Try a Different Device: If all else fails, try logging into the online event from a different device such as an iPhone, iPad, or another computer.

Refresh the Page: If the video stops playing, or if you don't see it playing. First try refreshing the page in your browser using Command + R (Mac) or Control + R (Windows) on the keyboard.
Check Your Connection: Make sure your internet connection is stable. Sometimes moving your device closer to your wireless router can help improve the video quality. Also, try turning off devices in your home that may be using bandwidth on your network.
Restart Your Device: Completely shutting down your device and powering it back on again solves 90% of technical problems our users encounter. Think of it as a power nap for your technology!
Update Your Browser: Our online events work best with the latest version of Chrome or Safari. Make sure you're all up to date, and then try accessing the online event again.
Try a Different Device: If all else fails, try logging into the online event from a different device such as an iPhone, iPad, or another computer.

Download the Latest Version: You can download the latest version of Zoom right here: https://zoom.us/download
Join a Test Zoom Meeting to Ensure Your Audio and Video Work: Click here for instructions or click here to join the test meeting.
Check Your Connection: Make sure your internet connection is stable. Sometimes moving your device closer to your wireless router can help improve the video quality. Also, try turning off devices in your home that may be using bandwidth on your network.
Restart Your Device: Completely shutting down your device and powering it back on again solves 90% of technical problems our users encounter. Think of it as a power nap for your technology!
Try a Different Device: If all else fails, try logging into the online event from a different device such as an iPhone, iPad, or another computer.

Make That You Have Created An Account: Click here to create your account.
Use the Email Address You Purchased Your Ticket With: Make sure you're logging in using the email address you paid and signed up with originally. No other email address will let you in.
If you are using an Apple mobile device like an iPhone or iPad, please make sure the system is updated to iOS 11 or higher.

Use the log in with Facebook / Twitter option: This option will show your username and profile picture.
Enter your nickname: This is the easiest option (but your posts won't show a personal profile picture).

If you're still experiencing issues after working through this guide, please call us at (561) 327-6121 or start a live chat by clicking here.

presented by

CUSTOM JAVASCRIPT / HTML